Introduction

Please read the Terms and Conditions of Use carefully. By accessing and using this website, you accept the terms that constitute a distance contract between you and Big Online Dreams SRL.

Identification data:

• Company name: Big Online Dreams SRL
• Unique Registration Code (CUI): RO35698381
• Registration number with the Trade Register: J40/2655/2016
• Address: Șos. Virtuții 19D, 4th floor, Office B, District 6, Bucharest 060787, Romania

These Terms and Conditions are governed by Romanian legislation, including Law no. 365/2002 on electronic commerce and GEO no. 34/2014 on consumer rights in distance contracts.

In the event of a dispute, the parties will first attempt an amicable settlement within 30 working days from the receipt of the complaint. If no agreement is reached, jurisdiction lies with the court in the district of the registered office of Big Online Dreams SRL.

Definitions

• eSIM: A digital SIM card activated without physical support.
• Data plan: A mobile data package available in a specific geographical area for a limited period of time.
• Provider: Big Online Dreams SRL.

The Provider reserves the right to modify the Terms and Conditions without prior notice. Users are responsible for periodically checking this page.

Applicability

These terms apply to all eSIModo users, regardless of the purpose of accessing the website.

Copyright

The Provider holds the copyright over the content of this website. Any unauthorized use is prohibited and may entail legal liability.

Content, Information and Liability

The information presented on the website is indicative and does not constitute a firm contractual offer. Users must verify the information provided before making important decisions.

The Provider is not liable for any errors or omissions in the displayed content.

License of Use and Restrictions

Users benefit from a limited and non-exclusive license to access the website, without the right to modify it.

The following are prohibited:

• Reselling or using the website content for commercial purposes.
• Automatic downloading of data through technologies such as data mining.
• Using the service for SPAM messages or fraudulent activities.

Violation of these restrictions may lead to suspension or permanent blocking of access to the website.

Service Availability

The website is provided “as is” and “as available”. The Provider does not guarantee uninterrupted access and is not liable for any malfunctions.

Terms and Conditions for the eSIM Service

These terms govern the use of eSIMs and data plans sold through eSIModo.

Unlimited Speed Data Plans

All eSIMs allow the use of hotspots, but users should be aware that using them on a computer may lead to rapid consumption of the available data.

User Eligibility

The use of the services is allowed only for persons with full legal capacity.

Purchasing eSIMs and Data Plans

• Products can be purchased without creating an account.
• To complete the purchase, the user must provide the information necessary to process the payment.
• After completing the payment, the eSIM and data plan are delivered electronically via email or other digital means.

Payment

• Payment for all products available on eSIModo is made exclusively by credit/debit card.
• Payment processing is carried out through authorized payment processors who comply with PCI DSS standards for the protection of users’ financial data.
• Big Online Dreams SRL does not store and does not have access to users’ card data.

Return and Refund Policy

• Due to the digital nature of the products, all sales are final, and returns or refunds are only possible if the service has not been used.
• In the event of a technical error, the user must contact technical support at contact@esimodo.com within 30 days from purchase.
• Refunds are processed only in justified situations and are made through the same payment method used for the purchase.

Limitation of Liability

The Provider is not liable for:

• Any indirect, incidental or consequential losses caused by the use of the purchased products.
• Technical problems affecting the provision of eSIM services but caused by third parties, including mobile network operators.
• Human or technical errors by users, such as incorrect entry of email addresses for delivery.

The Provider’s liability is limited to the value of the purchased product.

Intellectual Property Rights

• All materials and content on eSIModo, including texts, images, logos and software, are protected by copyright and other intellectual property rights.
• Users are not permitted to copy, distribute, reproduce or use these materials without the Provider’s written consent.

Changes to the Terms and Conditions

The Provider reserves the right to modify the Terms and Conditions at any time, without prior notice.

• Any changes will be published on this page.
• Continued use of the service after the publication of the changes constitutes the user’s acceptance of the new conditions.

Governing Law and Jurisdiction

These terms and conditions are governed by the legislation of Romania.

• Any dispute arising from the use of the eSIModo website will be settled by the competent courts in Romania.

Contact and Technical Support

For questions, technical assistance or complaints, users can contact the Provider at:

• Support email: contact@esimodo.com

Compliance with the Digital Services Act (DSA)

Big Online Dreams SRL complies with Regulation (EU) 2022/2065 on digital services (Digital Services Act - DSA) and is committed to providing safe, transparent services that comply with European legislation.

Obligations regarding Content and Services

• Transparency: The information provided on the eSIModo website is clear and accessible to users, and the terms and conditions are easy to understand.
• Digital safety: Efforts are made to prevent the distribution of illegal content on digital platforms.
• Reporting inappropriate content: Users can report any illegal content at contact@esimodo.com.

Consumer Protection and Advertising

• User protection: The Provider respects consumer rights regarding data privacy and the right to information.
• Transparent advertising: Any commercial communication or advertising on the website is clearly marked, and users’ data is not used without explicit consent.

Liability for Content

• The Provider is not responsible for content generated by third parties (e.g. mobile service providers), but makes efforts to verify the accuracy of the information published.
• In the event of a justified request from the authorities, Big Online Dreams SRL cooperates in removing illegal content.

User Rights and Complaints

• Users have the right to report any non-compliant content or activity through the support channels mentioned in the Contact section.
• Any dispute regarding the application of the DSA will be resolved in accordance with EU and Romanian legislation.

Quality of Service (QoS)

What is QoS - Quality of Service?

Quality of Service (QoS) is a set of technologies used in telecommunications networks for managing and prioritizing data traffic, in order to ensure optimal performance for certain applications and users. The purpose of QoS is to guarantee a certain level of connection quality, depending on the type of data traffic and user requirements.

The main aspects managed through QoS include:

• Bandwidth – Network resources are allocated so that critical applications, such as videoconferencing and VoIP calls, have sufficient bandwidth for efficient operation.
• Latency – Represents the delay between sending and receiving data; QoS minimizes this latency for applications that require fast response time, such as online games and instant messaging.
• Jitter – Refers to variations in the delivery of data packets. QoS ensures uniform transmission, essential for video and audio streaming.
Data loss – QoS optimizes the management of packets to reduce the risk of their loss, an essential aspect for applications sensitive to data loss, such as video streaming.
• Data QoS – The actual data transfer speed may vary depending on external factors, including location, radio coverage, network congestion and signal quality. The maximum speed is limited according to the AMBR (Aggregated Maximum Bit Rate) settings, which have default values of 350 Mbps for download and 100 Mbps for upload.

Acceptable Use Policy (AUP)

The Acceptable Use Policy (AUP) sets the standards for using eSIModo services and prohibits abusive, illegal or fraudulent activities.

By using eSIModo services, users accept and agree to comply with this Acceptable Use Policy.

The use of the services is allowed only for legal purposes. The following are prohibited:

• Using the services for online fraud (e.g. phishing, scams).
• Causing malfunctions to networks or communications devices.
• Monitoring or intercepting data traffic without authorization.
• Illegal access to IT systems.
• Collecting personal information without consent.
• Publishing offensive, violent, fraudulent or illegal content.
• Distributing copyright-protected materials without permission.
• Downloading or uploading large files (over 300 MB).
• Extended data streaming to TCP or UDP applications.
• Using an eSIM as a data router for multiple devices.
• Using P2P networks (e.g. BitTorrent, uTorrent).

Violation of this policy may lead to the suspension or immediate termination of services, without prior notice.

Big Online Dreams SRL reserves the right to modify this policy and to take legal action against those who violate the rules.

Please check this section periodically to stay up to date with any updates.