Find the answers to the most common questions about the internet via eSIM.
No. You are not tied to any subscription. eSIM is designed to be used as a supplement to the main phone plan. When you are visiting another country, to avoid paying roaming charges, you use eSIM for mobile data and 4G/5G internet.
No. After activating an eSIM, you can continue to use your phone number to send and receive calls and SMS messages. The new eSIM plan is used only for data, helping you save on costly roaming charges.
Data connections using eSIM technology are very secure, providing a stable connection that is much safer than a public Wi-Fi network or other alternatives. Mobile data services provided through eSIM are ideal for all applications: calls and text messages on {whatsapp}, internet browsing, video streaming, VPN connections. Our network ensures end-to-end communication encryption, keeping your data safe between your device and their destination.
If you have a modern phone, there is a good chance it is compatible with eSIM. You can quickly check by dialing the short number *#06#. If a section titled EID / EID 1 appears on the screen, it means your phone is compatible with eSIM technology. At the same time, the phone should not be locked to a specific network (a less common occurrence).
Of course, that's what's interesting about an eSIM. You keep your phone number active (you can call and be called). Only the internet runs through the eSIM purchased from us.
The eSIM is usually cheaper than a physical SIM because it doesn't involve production, delivery, or replacement costs. Basically, you receive it instantly and only pay for the chosen data plan, without additional fees.
For certain destinations, yes, you can choose from multiple operators. On each country's page, you can clearly see the network operators that are our partners and the technology they support (3G,4G,5G).
An internet eSIM is designed solely for mobile data, so it does not allow traditional calls or sending standard SMS. For these functions, you can use apps like WhatsApp or Messenger that work with the internet.
Of course, we even recommend it! The validity period of the data package starts at the moment of the first connection to the network via your eSIM, in the country/region for which you purchased the package. Remember that the maximum period in which you must start using the purchased data package is 6 months from purchase.
No, the purchasing process is 100% anonymous. We only need an email address and a phone number where we can send your eSIM in the form of a QR code.
A few minutes after completing the payment, you will automatically receive an email and SMS with a link to access the QR code of the eSIM and installation instructions for iPhone and Android.
No, eSIM plans are prepaid, and the displayed prices include all taxes. Our eSIM data plans are meant to replace your home operator's roaming plan. You will not be charged extra as long as the eSIM is installed and configured correctly, and roaming on the classic SIM is deactivated.
Of course, if for various reasons you fail to install the eSIM or the travel plans have changed, we can refund all your money. Access the return policy to see exactly all the situations in which you can receive your money back.
Dial the short number *#06#. If a section titled EID / EID 1 appears on the screen, it means that your phone is compatible with eSIM technology
You scan the received QR code and follow the instructions. After installation, you will be able to choose in the phone settings which SIM to use for the internet. Obviously, you choose our eSIM and avoid roaming charges.
Yes, you need to be connected to a Wi-Fi network to start installing the eSIM. The good part is that you can add the eSIM to your phone immediately after purchase (from home). You don't have to worry about validity; the start of the validity period is actually the day the eSIM connects to the network in the destination country.
Each eSIM can be installed on a single device. If you have other devices that need mobile data, activate Mobile Hotspot / Internet Sharing on your phone and connect the other devices.
Yes, most devices compatible with eSIM support multiple eSIM data plans installed at the same time. However, only one physical SIM and one eSIM can be active simultaneously (also called Primary and Secondary Data Plan). You can activate/deactivate eSIM data plans to switch to the secondary data plan without deleting each eSIM.
Usually, it takes less than 30 seconds for an eSIM and the data package to be activated in our partners' network. The activation duration depends on the quality of the mobile phone signal in the area where you are located. When you receive the email containing the QR code, the eSIM is already ready for activation.
No, installing an eSIM does not delete or modify anything from your contacts, photos, or data. It is just a digital method of adding a data plan, completely separate from the personal information on your phone.
There is no risk of damaging the phone. Installing the eSIM is a very simple digital process, all you do is scan a QR code. In the worst case, if something doesn't work the first time, you can retry the installation or request a new code, without consequences for the device.
No, the validity starts running when you arrive in the destination country and select the eSIM as active from the phone settings (practically, at the first network connection).
An eSIM purchased from us can be used until the data is consumed or until the expiration period, depending on the type of package chosen. If you wish to extend, you can do so by following the same purchase process.
You can see the current data usage at any time by accessing the link with the eSIM you receive via email / SMS after completing the {comenzii}.
Yes, the Hot Spot / Internet Sharing functionality is active for all our data packages.
The data package can be used during its validity period, which means that any remaining data volume cannot be used after its completion.
The eSIM works using the networks of local partners in each country. Coverage may vary depending on the area, just like with any classic SIM. In cities and populated areas, you will generally have very good signal, while in more isolated regions the signal may be weaker.
This message appears when you install the eSIM before arriving in the destination country. The eSIM is already added to the phone and will automatically activate when you arrive in the destination country. Then you need to ensure on the phone that the eSIM is selected as active, has the roaming setting active, and is chosen as the primary option for mobile data.
Look for the APN (Access Point Network) setting for the eSIM and make sure that the APN data mentioned on the eSIM page is filled in. Save and wait a few seconds
It means that your phone is network locked by the carrier and the eSIM from any other carrier will not work. Please contact us for a full refund.
This error can have multiple causes: 1. The internet speed of the Wi-Fi you are connected to is very weak. 2. You are trying to scan a QR code that is already installed on the phone. 3. You have reached the maximum number of eSIM profiles that can be installed on the phone. 4. You have disabled mobile data on the phone
Make sure that mobile data and the roaming setting are activated on your phone. The eSIM must be selected as active and be the main option for mobile data.
1. Make sure you have selected in your phone settings that the eSIM is the main option for mobile data. 2. Make sure that the roaming option is enabled for the eSIM in your phone. 3. Look for the APN setting for the eSIM and make sure that the APN address mentioned on the eSIM page is filled in. Save and wait a few seconds
